Role OverviewLead high-performing travel service operations in a fast-paced contact center environment, overseeing teams of 25–50 employees. Drive operational excellence, service quality, customer satisfaction, and team performance.
What You Will Do
Lead, coach, and develop teams to deliver exceptional customer service and operational performance. Monitor daily, weekly, and monthly metrics, identify performance gaps, and implement action plans.
Why It Might Be a Fit
The ideal candidate is an experienced people leader with a strong background in contact center operations, workforce management, customer experience, and large-team leadership.
Requirements
- Lead, coach, and develop Travel Services Supervisors and contact center teams
- Drive team performance through effective leadership, quality management, accountability, and continuous coaching
- Monitor daily, weekly, and monthly operational metrics
- Identify performance gaps and implement action plans to improve service delivery, employee engagement, and operational efficiency
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