Treatment Coordinator

Requirements

• Communicates effectively with patients and/or legal guardian regarding proposed treatment plan and associated financial cost
• Informs patient of their fiscal responsibilities with respect to their particular insurance coverage
• Assists patients with third party billing systems utilized by Dental Depot, i.e., CareCredit
• Reviews dental records for proper coding
• Understands and utilizes CDT codes
• Posts and reviews general dentistry payments and procedures
• Balances day sheet for general dentistry and closes the office at least one night per week
• Works with administrative and clinical staff to assure that firm financial arrangements are made for patient treatment
• Monitors patient accounts
• Conducts general dentistry patient recall
• Treats patients, visitors and co-workers with respect and courtesy
• Proficiently uses conflict resolution and problem-solving techniques in managing interpersonal conflict and patient complaints
• Efficiently operates assigned computer software (i.e., Eaglesoft, and Microsoft Office Suite)
• Prepares and delivers reports on time
• Assists with commencing same day patient treatment and scheduling follow-up appointments
• Create and follow up with Medicaid pre-authorizations
• Prepare financial over the counter reports daily
• Documents financial arrangements on the Patient Financial Arrangements form
• Communicate patient concerns to Dental Office Manager or Doctor