Treatment Coordinator

Requirements

• Incorporates doctor-prescribed treatment plan for general dentistry patients with insurance and financing.
• Communicates effectively with patients and/or legal guardian regarding proposed treatment plan and associated financial cost.
• Reviews dental records for proper coding.
• Reviews treatment plan with Doctor or Dental office Manager prior to presenting to patients.
• Posts and reviews general dentistry payments and procedures.
• Balances day sheet for general dentistry and closes the office at least one night per week.
• Monitors patient accounts.
• Conducts general dentistry patient recall.
• Treats patients, visitors and co-workers with respect and courtesy.
• Proficiently uses conflict resolution and problem-solving techniques in managing interpersonal conflict and patient complaints.
• Efficiently operates assigned computer software (i.e., Eaglesoft, and Microsoft Office Suite).
• Prepares and delivers reports on time.
• Assists with commencing same day patient treatment and scheduling follow-up appointments.
• Create and follow up with Medicaid pre-authorizations.
• Prepare financial over the counter reports daily.
• Documents financial arrangements on the Patient Financial Arrangements form.
• Communicate patient concerns to Dental Office Manager or Doctor.
• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
• Maintain regular and reliable attendance
• Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes.
• Understands insurance frequencies/downgrades and guidelines including Medicaid. Has understanding of secondary insurance and coordination of benefits.
• Responsible for over the counter collections. Familiar with 10 key or calculator. Must have knowledge of CDT Codes and pass the bi-annual Dental Depot CDT codes test.