Role OverviewThe Tru-D Support Specialist provides technical support and implementation services for Tru-D customers. The role involves driving customer's disinfection program success, building relationships with customers, and providing training on Tru-D device operation and software. The position requires frequent travel and may involve overnight stays.
What You Will Do
Provide technical support and implementation services for Tru-D customers, including service of existing devices, repairs, troubleshooting, and upgrades. Provide training to new and existing accounts on Tru-D device operation and software. Develop and maintain strong relationships with customers to ensure high customer satisfaction and program effectiveness.
Why It Might Be a Fit
The ideal candidate will have customer service experience, knowledge of healthcare, and strong organizational and interpersonal skills. The role requires reliability, efficiency, accuracy, and attention to detail, as well as the ability to learn quickly and multitask.
Requirements
- Associate's or bachelor's degree preferred
- Customer Service experience required
- Knowledge of Healthcare preferred
- Proficient computer skills including Microsoft Office Suite and basic knowledge of salesforce.com preferred
Benefits
- Medical, behavioral & prescription drug coverage
- Health Savings Account (HSA)
- Dental
- Vision
- 401(k) savings plan with company match and profit sharing
- Basic and supplemental Life and AD&D insurance
- Flexible Spending Accounts (FSAs)
- Short & long-term disability
- Employee Assistance Program (EAP)
- Health Advocacy Program
- Monthly car allowance
- Mileage reimbursement
- Company issued phone and laptop
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