Truck Field Service Technician 3 - HOLT Truck Centers

HOLT Truck Centers
Fort Worth, TX
Job Description
Provides exceptional customer service while inspecting, repairing, and providing maintenance to trucks, trailers, and attachments for On-Highway vehicles.

Requirements

  • Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes
  • Troubleshoots and repairs On-Highway trucks both Cat and OEM
  • Listens and understands customer complaints, quotes and explains repair costs, and schedules appointments with customers while providing clear communications
  • Maintains a P Factor of 110% or greater
  • Maintains less than.5% rework for years total sales
  • Troubleshoots and diagnoses engine malfunctions and failures
  • Performs engine and related equipment repairs on trucks and trailers
  • Provides quality control/assurance inspections of completed tasks to include road testing
  • Operates equipment and vehicles with possession of all necessary licenses and certificates
  • Adheres to contamination control and HAZMAT rules and regulations
  • Maintains all company equipment, tools, and vehicle in a good, clean, and working order
  • Communicates job progress to supervisor and customer as needed
  • Works overtime as required by workload and customers’ needs
  • Projects professionalism with both internal and external customers, including personal appearance
  • Acts as a mentor and coach to lower level Technicians
  • Completes all assigned Technician Training Path courses and safety training
  • Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

Benefits

  • Competitive pay
  • Benefits package
  • Ongoing training and development
  • Opportunities for career advancement
  • Collaborative and supportive work environment
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