Role OverviewThe Vermont Department of Labor is looking for an experienced customer service representative to join the Unemployment Insurance team. The role involves interviewing claimants by telephone for unemployment benefits, conducting initial and subsequent assessment of individual needs, and persuading claimants to accept referrals to Career Resource Centers for reemployment services.
What You Will Do
Duties include conducting initial and subsequent assessment of individual needs, persuading claimants to accept referrals to Career Resource Centers for reemployment services, investigation and resolution of eligibility issues, and applying adjustments to individual cases as needed.
Why It Might Be a Fit
Customer Service Representatives must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact.
Requirements
- Two (2) years or more of direct customer service experience, program administration support, interpreting and applying rules and guidelines, or records management INCLUDING experience in data entry or computer technology.
Benefits
- 80% State paid medical premium
- dental plan at no cost for employees and their families
- 12 paid holidays each year
- a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
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