Role OverviewJoin New Era Technology as a UC Field Engineer, where you'll install, configure, and maintain Avaya Aura Communication Manager and IP Office related telecom infrastructure at customer locations. You'll provide on-site technical support for enterprise voice systems, IP telephony, and call center platforms, ensuring reliable operation of communication services.
What You Will Do
Primary duties include installation and deployment, troubleshooting and maintenance, customer support, integration and networking, and experience with Avaya Aura Communication Manager/IP Office administration.
Why It Might Be a Fit
If you have 5+ years of experience with Avaya Aura Communication Manager/IP Office administration, knowledge of VoIP protocols, and strong troubleshooting and customer service skills, you might be a fit for this role.
Requirements
- 5+ years of experience with Avaya Aura Communication Manager/IP Office administration
- Knowledge of VoIP protocols (SIP, H.323) and telecom fundamentals
- Familiarity with Avaya gateways, session border controllers, and IP phones
- Understanding of networking (TCP/IP, VLANs, QoS)
- Ability to use Avaya diagnostic tools and CLI commands
- Strong troubleshooting and customer service skills
Benefits
- Medical
- Dental
- Vision
- 401K match
- 7 company holidays + generous PTO
]]>