Role OverviewThe Texas Workforce Commission (TWC) is looking for an Investigator I to join the Central Texas Unemployment Insurance (UI) Tele-Center in San Antonio. The ideal candidate will have professional communication skills with the ability to handle multiple priorities while meeting strict deadlines in a Tele-Center atmosphere.
What You Will Do
The UI Claims Examiner I performs entry-level to routine (journey-level) unemployment insurance investigative work, including reviewing and processing claims, interviewing claimants and employers, and making determinations on claims.
Why It Might Be a Fit
The ideal candidate will have experience working unemployment cases, attention to detail, and accuracy, as well as recent experience with the UI program and UI Benefits System.
Requirements
- Six months of full-time experience performing auditing or investigating work; or unemployment insurance claims examiner tasks; or gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise.
- Relevant academic credits may be applied toward experience qualifications for this position.
- Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualifications.
- Graduation from an accredited four-year college or university.
- Able to handle multiple priorities with frequent interruptions
- Experience working unemployment cases (separation or non-separation)
- Attention to detail and accuracy
- Recent experience with the UI program and UI Benefits System
- Microsoft Office (Word, Excel, Outlook)
- Bilingual; English/Spanish
Benefits
- Competitive salary
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
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