Role OverviewThe Maryland Department of Labor, Division of Unemployment Insurance is seeking qualified and motivated individuals for the full-time, permanent position of Unemployment Insurance Associate III within the Employer Call Center Unit of the Contributions Division.
What You Will Do
This position will primarily be focused on providing high-quality customer service, performing support functions within the Employer Call Center Unit, and maintaining accurate data for employers in BEACON.
Why It Might Be a Fit
Preference will be given to applicants who possess experience handling a high volume of inbound customer calls and navigating multiple computer applications while providing customer service.
Requirements
- Graduation from an accredited high school or possession of a high school equivalency certificate
- Three Years of general clerical or call center experience working with the public directly
Benefits
- Flexible hours and hybrid teleworking
- Paid holidays 12-13 per year
- Generous paid leave package (annual, sick, personal and compensatory leave)
- State Pension ('defined benefit' plan)
- Tax-deferred supplemental retirement savings plans (401(k) and 457)
- Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
- Flexible Spending Account plans for Health Care and Daycare
- State Employees Credit Union
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