Role OverviewAs an Unemployment Insurance (UI) System Support Manager, you will serve as a coordinator and liaison between the business and technical information systems. You will utilize your analytic skills to assess reported system issues and determine the appropriate path for reporting and resolving them. You will also assist in prioritizing system enhancements and defect fixes, assign resources for testing and analysis activities, and ensure thorough testing before authorizing system changes for production.
What You Will Do
Your responsibilities will include utilizing your analytic skills to assess reported system issues, assisting in prioritizing system enhancements and defect fixes, assigning resources for testing and analysis activities, and ensuring thorough testing before authorizing system changes for production.
Why It Might Be a Fit
This role requires consistent oversight, proactive communication, and disciplined tracking to ensure the vendor meets expectations. You will also need to stay informed on state and federal laws and regulations that impact Unemployment Insurance (UI).
Requirements
- 12 months experience as an Unemployment Insurance Supervisor
- 36 months experience or training in government laws, rules, regulations &/or procedures governing unemployment insurance
- 12 months experience in supervisory principles/techniques
- Completion of undergraduate core program in public or business administration
- 12 months training or experience in government laws, rules, regulations, &/or procedures governing unemployment insurance
- 12 months experience in supervisory principles/techniques
- The equivalent of Minimum Class Qualifications For Employment noted above
Benefits
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
]]>