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Unified Communication Administrator II
Arrivia, Inc
Scottsdale, AZ
Category
Engineering
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Job Description
Join arrivia as a Unified Communications Engineer II and be the architect of our connectivity, leading the design, optimization, and advanced support of our cloud-based communication ecosystems.
Requirements
5+ years in Unified Communications, contact center engineering, or voice technologies
NICE CXone Mastery: Deep, hands-on experience with NICE CXone is required
IVR Design: Demonstrated experience designing IVR systems and complex routing logic
Technical Depth: A strong understanding of VoIP technologies (SIP, RTP, call routing, QoS)
Problem Solving: A proven track record of troubleshooting multi-system, production-impacting issues and managing SaaS vendor escalations
Communication: The ability to bridge the gap between technical requirements and business stakeholders
Additional Skills: Knowledge of CRM integrations (Salesforce/ServiceNow), APIs (REST/PowerShell), and enterprise platforms like Microsoft Teams or Cisco
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