Unit Support Coordinator (Austin)

Texas Workforce Commission
Austin, TX
Job Description
The Texas Workforce Commission (TWC), a Family Friendly Certified Workplace, is seeking a Unit Support Coordinator (USC) - Sr USC to join the Vocational Rehabilitation Department located at 9001 N Interstate 35, Austin, Texas. The USC - Sr USC performs advanced - highly advanced (senior-level) consultative services and technical assistance work. Work involves planning, developing, and implementing major agency program(s) and providing consultative services and technical assistance to program staff, governmental agencies, community organizations, or the general public. May train, lead, and/or prioritize the workload of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Requirements

  • Provides management assistance to the VR Manager and performs rehabilitation work on an adjusted caseload for customers, utilizing the web-based customer case management system on the same day as received.
  • Provides technical assistance to staff, other agencies, community programs and the general public regarding division programs.
  • Assists with caseload budget management.
  • Assists with conducting reviews to determine compliance with laws, regulations, policies, and procedures.
  • Assists in resolving customer complaints.
  • Researches information pertaining to legislative inquiries.
  • Performs and monitors community outreach efforts including business development.
  • Participates in employee selection process.
  • Conducts analyses using agency data systems for unit quality improvement efforts and reporting requirements.
  • Serves as team lead for the Unit Support Team.
  • Assists in implementing the continuous improvement process.
  • Provides assistance to the Unit Process Improvement Specialist, Assistive Technology Specialist, Purchasing Specialist, Unit Support Assistant, and OIB Worker.
  • Responsible for determining eligibility, conducting comprehensive assessment, IPE development and implementation, purchasing, job development and placement to achieve outcomes.
  • Performs related duties as assigned.

Benefits

  • Competitive starting salary: $5,333.33- $7,144.00/month.
  • Salary and position level will be based on experience and demonstrated skills.
  • This is a career ladder position which means each level is required to meet the established career ladder requirements in order to be promoted to the next level.
  • Tuition assistance program.
  • FREE CEUs to maintain CRC credentials and reimbursement for CRC & LPC renewals.
  • Longevity pay.
  • Health plans.
  • Life insurance.
  • Retirement programs.
  • Paid leave and holidays.
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