Role OverviewSpecializes in branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers. Supports daily operations of the branch and meets customer service and sales needs. Frequently travels to different branches to assist branch staff as needed.
What You Will Do
Educate customers on Consumer and Business Banking solutions, engage customers in digital capabilities, explain loan application criteria, and provide customer-focused advice and guidance.
Why It Might Be a Fit
Requires strong verbal communication skills, ability to interact with varying customers, and effective handling of difficult customer conversations. Must be well-organized, able to work under critical time constraints, and proficient in internet user-level technology.
Requirements
- High school diploma or equivalent (GED)
- 1 year's proven retail sales, call center, customer service, or telesales experience
- Ability to easily travel between branches
- Strong verbal communication skills
- Strong interpersonal skills
- Ability to interact with varying customers
- Ability to effectively handle difficult customer conversations
- Well-organized
- Proven time management skills
- Proven prioritization skills
- Ability to work under critical time constraints in a team environment
- Proficiency with internet user-level technology
Benefits
- Fair, competitive, and market-informed pay
- Market-informed pay range: $20.55 - $34.25 Hourly (USD)
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