Role OverviewThe Universal Banker acts as a full service, single point of contact for Apple Bank clientele by providing prompt, courteous, and efficient service to new and existing customers through the processing of monetary and account related transactions.
What You Will Do
Open new accounts, resolve issues, educate customers on Bank products/services, and refer them to a licensed representative when appropriate.
Why It Might Be a Fit
The successful candidate will build mutually beneficial and long-term relationships based on trust and the offering of suitable solutions that meet the client’s needs, exceeding expectations.
Requirements
- High School Diploma or GED
- 1-2 years retail banking experience in the combined experience of Teller/Customer Service Representative
- General understanding of banking operations (Risk, Compliance, Fraud, Loss, etc.)
- Prior experience in fostering and developing strong customer relationships
- Ability to develop, as well as maintain a detailed level of knowledge of banking products and services
- Excellent problem-solving skills with the ability to provide solutions to customer issues
- Excellent interpersonal and communication (verbal + written) skills; must have excellent phone skills
- Strong organizational skills and detailed oriented
- Basic knowledge of Microsoft Office suite of products (Word, Excel, & PowerPoint)
- Display sound judgment and discretion when utilizing confidential information
Benefits
- Dental insurance
- Vision insurance
- Pre-tax transit
- Health and life and disability insurance
- Paid vacation time
- Sick time
- 11 company paid holidays
- 401k (with up to 4% match)
- Up to $5,250 tuition reimbursement
- $2,000 new hire sign-on bonus
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