Role OverviewThe Universal Banker is the core role within the retail branches, providing exceptional front line customer service and sales. The Universal Banker 2 provides day-to-day direction to other Universal Bankers, approves transactions, and assigns work. Performs primary and advanced duties including check verification, wire transfers, and facilitation of team meetings.
What You Will Do
Provides excellent customer service, processes customer transactions, handles account maintenance, and answers customer inquiries. Monitors activities, acts as a resource for assigned staff, approves transactions, and ensures procedures are being followed.
Why It Might Be a Fit
The ideal candidate will have 1-3 years of banking experience, strong understanding of banking laws and regulations, and proficiency in MS Office. They will also have experience as a supervisor, mentor, or team leader, and be able to work days and hours that branch is open, including weekends and overtime as needed.
Requirements
- 1-3 Years of banking experience
- Experience must include cash handling and customer service
- 1-2 years of experience as a supervisor, mentor or team leader
- Strong understanding of banking laws and regulations
- Notary Public is preferred
- High School Diploma or equivalent is required
- Proficiency in MS Office [Outlook, Excel, Word] or similar software is required
- Cleartouch, Nautilus, various government and investor software/web portals is preferred
- CRM is preferred
- Driver's license is required (for float positions)
Benefits
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