Role OverviewSpecializes in branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers. Supports daily operations of the branch and meets customer service and sales needs.
What You Will Do
Educate customers, explain features and benefits of Consumer and Business Banking solutions, and make recommendations based on customer needs. Engage customers in digital capabilities and provide solutions to meet their needs.
Why It Might Be a Fit
Requires strong verbal communication skills, interpersonal skills, and ability to interact with varying customers. Ability to work under critical time constraints in a team environment.
Requirements
- High school diploma or equivalent (GED)
- 1 year's proven retail sales, call center, customer service, or telesales experience
- Strong verbal communication skills
- Strong interpersonal skills
- Ability to interact with varying customers (consumer to small business)
- Ability to effectively handle difficult customer conversations
- Well-organized
- Proven time management skills
- Proven prioritization skills
- Ability to work under critical time constraints in a team environment
- Proficiency with internet user-level technology
Benefits
- Fair, competitive, and market-informed pay
- Ability to work in an open face-to-face work environment
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