Urgent Care Manager RN | South Portland, ME | Full-Time

Requirements

• Provides overall accountability and management of urgent care staff
• Coordinates and monitors staffing levels to meet fluctuating patient volumes
• Develops staffing models based on patient flow, visit volume trends, acuity, and seasonal demand
• Conducts interviews, hires, and onboards new team members
• Ensures staff are trained and competent in urgent care workflows, protocols, and patient service expectations
• Promotes a culture of teamwork, accountability, and patient-centered care
• Regularly assess developmental opportunities for staff, coach staff to enhance performance, and support staff in learning and applying new skills and competencies
• Approver for staff payroll biweekly in accordance with payroll department guidelines and schedule
• Mentors and counsels’ staff to include initiating Performance Improvement plans
• Works with the Compliance and Human Resources teams to assure compliance with State, Federal and OSHA requirements for staff
• Models behaviors that demonstrate service excellence and a strong focus on patient-centered care
• Establishes credibility and a visible leadership presence within the urgent care sites
• Leads process improvement initiatives to optimize patient throughput, reduce wait times, and improve care delivery
• Collaborates with Medical Directors to develop and maintain clinical and operational protocols
• Fosters collaboration across urgent care sites and with other departments (e.g., primary care, imaging, lab)
• Monitors performance metrics and implements solutions to improve efficiency, quality, and patient satisfaction
• Supports and leads change management initiatives, including new workflows, technologies, or service expansions
• Continuously evaluates and optimizes team roles and workflows to meet operational goals
• Leads Lean Six Sigma initiatives for the department to foster a culture of continuous improvement
• Monitors department performance and creatively seeks solutions to foster quality improvement
• Develop and maintain an open and effective line of communication with employees
• Works in partnership with the clinical teams, practice leadership, and senior leadership teams
• Maintains clear, consistent communication with providers, staff, and senior leadership
• Communicates operational updates, performance metrics, and organizational priorities effectively
• Builds strong relationships across the organization to support coordinated care and operational success
• Fosters strong working relationships with all levels of the organization to facilitate effective communication and to connect front line staff’s daily priorities to the organization’s strategic goals
• Demonstrates strong interpersonal savvy
• Oversees daily urgent care operations, ensuring efficient patient flow from check-in through discharge
• Monitors real-time patient volumes and adjusts staffing and resources accordingly
• Ensures access to care by optimizing scheduling templates, walk-in capacity, and provider coverage
• Tracks and improves key performance indicators such as wait times, length of stay, left-without-being-seen (LWBS) rates, and patient satisfaction
• Ensures proper functioning of clinical equipment, supplies, and facility readiness
• Coordinates with ancillary services (lab, radiology) to ensure timely diagnostics and results
• Leads or sponsors operational projects, including site expansions, new service offerings, or workflow redesign
• Ensures compliance with clinical protocols, infection control standards, and regulatory requirements
• Supports implementation and optimization of EHR workflows specific to urgent care
• Assess current state of department with relation to existing InterMed goals and plans
• Develops proactive plans to ensure InterMed’s positioning as a leader in healthcare in alignment with company KPIs
• Champions interdepartmental problem solving
• Ensures appropriate departmental policy development and adherence
• Assumes management and administration of urgent care budgets, including labor, supplies, and capital expenditures
• Monitors financial performance and reports on variances, identifying trends and implementing corrective actions
• Tracks provider productivity and visit volumes, reporting trends to leadership
• Optimizes revenue through appropriate coding, charge capture, and efficient patient throughput
• Manages vendor relationships and contracts for medical supplies, equipment, and services
• Supports business planning and growth initiatives for urgent care services

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan