Role OverviewThe US Service Management Head will oversee production stability and performance of CTO systems across the US, ensuring seamless operation of critical technology infrastructure supporting financial services operations. This role will collaborate with local Application Production Support Teams and global CTO Product teams, and manage relationships with diverse stakeholders across Wholesale Banking, Asset Management, and Wealth Management divisions.
What You Will Do
Key responsibilities include production operations management, stakeholder management and collaboration, platform migration and service excellence, risk management and compliance, and global operations integration.
Why It Might Be a Fit
The ideal candidate will have 15-20 years of progressive experience in Production Support and Major Incident Management, with a proven track record in large-scale financial services technology environments.
Requirements
- 15-20 years of progressive experience in Production Support and Major Incident Management
- Bachelor's degree in Computer Science, Engineering, or related technical field
- Proven track record in large-scale financial services technology environments
Benefits
- Competitive compensation package commensurate with experience
- Opportunity to lead critical technology transformation initiatives
- Exposure to cutting-edge financial services technology platforms
- Collaborative international working environment
- Professional development opportunities within a global organization
- 401(k) eligibility
- Paid time off benefits (vacation, sick time, and parental leave)
- Sign-on bonus
- Restricted stock units
- Discretionary awards
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