USA - Hub Operations Coordinator

ISS Group
Houston, TX
Category Data Analyst
Job Description
The HUB Operations Coordinator is responsible for overseeing and coordinating principal's vessel appointments routed through the Service Centre. Ensures Principal & Vessel requirements are met focusing on delivery to the client and Inchcape Shipping Services.

Requirements

  • Understand and comply with requirements as per Standard Operating Procedures (SOP) for service delivery of the Hub
  • Monitor Group Email for message management for service delivery
  • Coordinate vessel calls with local agents and stakeholders to optimize the port call without any delays or additional costs to the principle and/or Hub
  • Monitor local agency performance and where required ensure service delivery standards
  • Stakeholder engagement and relationship building
  • Monitoring and compliance of KPIs and cost savings and recording the data
  • Ensure compliance with the principal requests, procedures and policies, working instructions and contractual requirements
  • Accountable for reporting all accidents, incidents and near misses whether the persons are injured or not
  • Taking action within area of accountability to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder while at work

Benefits

  • Generous time off and paid holidays
  • Employee Assistance Program (EAP)
  • Performance and Recognition – You are rewarded for achieving success by merit increases and reaching milestones.
  • Career growth and opportunities for promotions.
  • Compensation range begins at $22.50/hour and up depending upon experience. You may also be eligible for bonuses and other benefits.
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