User Operations Generalist

OpenAI
San Francisco, CA
Job Description
OpenAI is seeking a dedicated User Operations Generalist to help customers maximize the value of AI solutions. This role involves directly interacting with customers, troubleshooting complex issues, and serving as a critical point of contact for issues. The position will focus on improving operational processes, leveraging technology, and driving feedback for the product teams. It requires a proactive, collaborative, and high-performing individual.

Requirements

  • 5+ years of experience in user operations, technical support, or support engineering
  • Expertise in SaaS troubleshooting and quick learning of new technologies
  • Strong relationships with customers and cross-functional teams
  • High horsepower, fast context switching, and ownership of projects
  • Thrive in ambiguity and continually learn

Benefits

  • Relocation Assistance
  • Hybrid work model
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