User Services Analyst

DFCU Financial
Dearborn, MI
Job Description
Join the DFCU Financial team as a User Services Analyst, where you'll act as a central point of contact for incidents, problems, requests, and questions, and work to resolve problems and improve system performance.

Requirements

  • Associate degree in related field or equivalent education or work experience
  • Two years' experience with operating systems
  • Experience in a data center environment preferred
  • Proficient in Microsoft 365
  • Demonstrated analytical and problem-solving skills

Benefits

  • 401k plan match, dollar for dollar up to 4%
  • 401k additional employer contribution after one year at 5%
  • Employee bonus program
  • Medical, dental and vision insurance effective date of hire
  • Health savings account (HSA)
  • Flexible spending accounts for medical and dependent care expenses
  • Adoption assistance for qualified expenses maximum $10,000 per child
  • Wellness initiatives and reimbursements
  • Pre-paid legal services plan
  • Identity protection plan
  • Accident supplemental plan
  • Short & long term disability plans paid for by company
  • Company provided basic life insurance of $50,000 plus supplemental for employee, spouse and child
  • Pet Insurance
  • Free financial planning assistance
  • Numerous fun employee events throughout the year
  • Volunteer and community engagement opportunities
  • Employee loan discounts (closed-end loans)
  • Service / anniversary awards
  • Employee discounts for company logo wear
  • Employee referral payouts for recruiting your friends and family
  • Paid lunch time
  • Tuition reimbursement / Education assistance
  • Ongoing training opportunities
  • Leadership development program
  • Paid time off
  • Paid holidays (13 per year)
  • Flexible scheduling for students
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