Role OverviewThe User Support II provides internal concierge-level end-user support and participates in the Help Desk call rotation for the entire firm. This role provides first- and second-level technical assistance, supports trial teams at remote locations, and assists Engineers with office-based technical tasks.
What You Will Do
Provide first and second level technical support and guidance to users of the Firm's computers, communications and collaboration systems, and other technical systems. Prepare and provide equipment to Firm end-users as necessary. Open, close and keep current all Help Desk tickets in the tracking system.
Why It Might Be a Fit
Must have legal experience in the past to be considered for this role. Ability to work under the pressures of a dynamic and fast-paced environment. Ability to work extended hours, nights, weekends, non-traditional business hours during the week and rotating on-call duties.
Requirements
- 4+ years of experience with large (>300 users) environments.
- Expert written and verbal communication skills, in particular with other legal teams, firms, or clients.
- Ability to travel up to 25% of the time, at times to remote locations with little notice.
- Ability to work under the pressures of a dynamic and fast-paced environment.
- Ability to work extended hours, nights, weekends, non-traditional business hours during the week and rotating on-call duties.
- Expert telephone support skills.
- Ability to learn and retain knowledge of new technology and software quickly.
- General understanding of telecommunications infrastructure and operations.
Benefits
- Medical coverage and Health Savings Account (HSA) through Anthem
- Dental/Vision/Various Ancillary coverages through Unum
- 401(k) retirement savings plan
- Paid-time-off options
- Company-paid Employee Assistance Program (EAP)
- Discount programs through ADP WorkforceNow
]]>