Role OverviewThe User Support Analyst provides responsive, business-focused technology support for employees at their local facility and any assigned business units. This includes support for users, devices, collaboration tools, meeting technology, and standard business applications.
What You Will Do
Diagnose, resolve, document, and appropriately escalate issues related to computers, mobile devices, peripherals, printers, collaboration tools, access, productivity applications, and standard business systems. Maintain operational readiness of the workplace technology at assigned locations.
Why It Might Be a Fit
The ideal candidate will have 2+ years of experience providing end-user tech support in a corporate or multi-location business environment, including onsite and remote teams.
Requirements
- Bachelor’s degree in Information Technology, or a related field, or equivalent relevant experience.
- 2+ years of experience providing end-user tech support in a corporate or multi-location business environment, including onsite and remote teams.
- Working knowledge of endpoint operating systems, mobile devices, peripherals, printers, productivity applications, collaboration platforms, and common Software-as-a-Service applications.
- Ability to troubleshoot hardware, software, connectivity, access, device, and user-workflow issues using structured problem-solving and clear documentation.
- Experience creating support documentation, knowledge articles, user guides, or training materials preferred.
- Relevant CompTIA A+, Microsoft, ITIL Foundations, or similar certifications preferred.
- Ability to lift, move, configure, and deploy standard technology equipment as required.
- Willingness to travel domestically approximately 20%.
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- 401(k) or retirement plan
- Paid time off (vacation, sick leave)
- Paid holidays
- Life insurance
- Disability insurance
]]>