User Support Lead - USDS

TikTok
Scottsdale, AZ
Category Human Resources
Job Description
TikTok is seeking a User Support Lead to provide excellent customer support to the TikTok community. This role involves leading a team of 12-15 associates in delivering high-quality support across various platforms and content-sensitive areas. The role requires a people-focused leader with a strong analytical and communication skills, and the ability to adapt to a fast-paced environment. The team interacts with sensitive material, including images, video, and text related to everyday life.

Requirements

  • Bachelor's degree or equivalent work experience
  • 5+ years of experience in a user-focused customer service function with 2+ years of people management
  • Expert use of CRM software and Google Sheets/Excel
  • Strong analytical skills
  • Experience working with international partners
  • Ability to work in a high-tempo environment

Benefits

  • Competitive salary
  • Comprehensive benefits package
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