User Support & Operations Specialist

Requirements

• 2–5 years of experience in user operations, customer success, or support.
• Strong communication skills and strength in turning complex ideas into simple, synthesized explanations.
• Experience triaging and pushing for solutions that our users need.
• High empathy and curiosity — you care about helping users and understanding their needs.
• Comfort working with ownership and through ambiguity across teams in a fast-paced, remote environment.
• Experience quickly learning and leveraging workflow software and other technology (such as Zendesk or similar tools).
• Interest in health tech, patient empowerment, or data-driven innovation is a plus.

Benefits

• Equal opportunity employer committed to building a diverse, inclusive team.
• Remote work option
• NYC-based team available for collaboration