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USER SUPPORT SPECIALIST
State of Arkansas
Little Rock, AR
Category
Customer Service
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Job Description
Arkansas's Public Safety Department is seeking a User Support Specialist to provide technical support to agency personnel on computer hardware, software, and mobile technologies. This role is critical for maintaining system operation and ensures a smooth transition for end-users. The specialist will diagnose issues, recommend solutions, and escalate complex problems.
Requirements
Provide first-level technical support via various channels.
Troubleshoot hardware and software issues.
Educate users on system features and security.
Escalate issues to senior IT staff.
Maintain accurate records of support tickets.
Participate in agency IT rollouts.
Support account management activities.
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