UX Researcher

Fundraise Up
Athens, GA
Category Research
Remote
Job Description
Fundraise Up is building high-trust donation and fundraising experiences that help nonprofits grow their impact. We’re looking for a UX Researcher to join our Product Research Team and raise the quality, speed, and decision-making power of research across the product.

Requirements

  • Proven experience running research end-to-end with high ownership.
  • Strong methodological toolkit and judgment: you can pick the right method for the question, given business goals, timelines, and uncertainty, and explain trade-offs clearly.
  • Experience working across both B2C and B2B products and audiences.
  • Fluent English — all participants are English-speaking; you moderate and present in English.
  • Can work with analytics: read dashboards, spot anomalies/drop-offs, form hypotheses, and validate them via research; PostHog/Tableau is a plus.
  • Regularly collect input from Sales, CS, Support, Marketing, Analytics and turn it into testable research questions.
  • High research quality bar: structured methodology, and ethical practice.
  • Use recruiting platforms and handle logistics yourself: access, scheduling, confirmations, tool setup, etc.
  • Use AI tools to speed up ops and synthesis (guides, notes, tagging/themes, survey drafts, summaries) while keeping human judgment and methodological rigor where it matters.
  • You don’t need to be a marketer, but you should understand core terms and how they affect research and insights.
  • Be the team’s source of new knowledge: run a “research radar” across internal learnings, market/competitor moves, and high-signal UX/product sources, then share regular updates so the team stays current and avoids blind spots.
  • Bring exceptional empathy and care for people: our users are nonprofits and donors—people doing good in the world—so you approach participants with respect, sensitivity, and high ethical standards.
  • Strong plus
  • NN/g certifications.
  • Academic/scientific research background (graduate/PhD track).
  • PostHog / Tableau (or similar analytics tools).
  • Productboard (or other insights repository tools).
  • Mentoring/teaching (workshops, onboarding, sharing research craft).

Benefits

  • 31 days off
  • 100% paid telemedicine plan
  • Home Office Setup Assistance
  • English learning courses
  • Relevant professional education
  • Gym or swimming pool
  • Co-working
  • Remote working
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