Value Realization Manager, North America

Fortive
Austin, TX
Category Customer Service
Remote
Job Description
The Value Realization Manager is a strategic customer-facing role responsible for quantifying, tracking, and communicating the value delivered through Accruent’s software and services. As a key partner to both the Global Flagship and North America sales teams, this role helps develop business cases, conduct ROI analyses, and support executive conversations that drive customer retention, expansion, and advocacy.

Requirements

  • Partner with Account Executives, Value Realization team members, and Solutions Consultants to understand customer goals, baseline metrics, and operational pain points.
  • Lead or support value discovery sessions and business case development for strategic sales opportunities.
  • Conduct ROI, total cost of ownership (TCO), and cost-benefit analyses to articulate the financial impact of Accruent solutions.
  • Deliver value-focused presentations to customer stakeholders and decision-makers, including executives.
  • Establish frameworks to measure pre- and post-implementation success metrics.
  • Track and report realized value through customer adoption, process improvements, cost savings, and other performance outcomes.
  • Support preparation for Executive Business Reviews (EBRs) by providing data-driven insights on account value achieved.
  • Help identify whitespace and expansion opportunities based on unmet needs or unrealized value.
  • Work closely with Sales, Value Realization, Services, and Product teams to align value stories with customer use cases and industry benchmarks.
  • Provide support throughout the sales cycle, including RFP responses, procurement justification, and contract negotiations.
  • Enable sellers and account teams with tools, templates, and content to support value-based selling motions.
  • Contribute to the refinement of Accruent’s value realization methodology, templates, and messaging.
  • Capture and share best practices, reusable business cases, and outcome-based reference materials.
  • Support development of success stories and value narratives that can be used in marketing and customer advocacy programs.

Benefits

  • Paid Time Off
  • 401k Matching
  • Retirement Plan
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