VCF Platform Engineer Manager

As a VCF Platform Engineer Manager, you will directly manage VCF Platform engineers and/or leads, own the platform roadmap and service catalog, and track and report platform KPIs. You will serve as the senior escalation point for platform incidents and coordinate with various teams through defined operational and governance interfaces.

What You Will Do

Your day-to-day responsibilities will include managing the platform team, tracking and reporting KPIs, and serving as the senior escalation point for platform incidents. You will also coordinate with various teams and lead the weekly planning cadence for the platform team.

Why It Might Be a Fit

This role requires strong working knowledge of IT service management processes, experience in capacity planning, and the ability to make sound operational decisions during incidents. You will also need to have experience leading planning cadences and execution tracking for technical teams.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
• A minimum 7 years of progressive experience in infrastructure, private cloud, virtualization, or enterprise platform operations
• A minimum 5 years of leadership experience managing technical teams, engineering backlogs, service delivery functions, or platform operations
• Demonstrated experience administering, operating, or leading enterprise VMware vSphere / VMware Cloud Foundation (VCF) environments
• Experience owning or managing shared infrastructure or platform services with accountability for availability, capacity, service quality, and cost performance
• Strong working knowledge of IT service management (ITSM) processes
• Proven experience in capacity planning, utilization analysis, performance monitoring, and infrastructure lifecycle planning
• Experience defining, tracking, and reporting operational and service KPIs to technical and leadership audiences
• Strong stakeholder management and communication skills, with the ability to align technical priorities to business objectives
• Experience coordinating across multiple infrastructure disciplines such as compute, storage, networking, security, and operations
• Demonstrated ability to make sound operational decisions during incidents, escalations, and competing priority scenarios
• Experience leading planning cadences, work prioritization, and execution tracking for technical teams

Benefits

• VMware certification such as VCP-VCF, VCP-DCV, or other relevant VMware platform certifications
• Experience operating infrastructure using a platform-as-a-product or service ownership model
• Experience with FinOps, cost modeling, infrastructure unit economics, showback/chargeback, or cost optimization practices
• Familiarity with hybrid cloud operating models and integration points between private cloud and public cloud services
• Experience with automation and infrastructure management tools such as PowerCLI, Terraform, Ansible, vRealize/Aria, or similar orchestration platforms
• Experience with service catalog management, self-service provisioning, and standard service offering design
• Knowledge of resiliency, disaster recovery, backup, and high availability design principles for enterprise platforms
• Exposure to cybersecurity and compliance requirements relevant to infrastructure platforms, including vulnerability remediation and secure configuration practices
• Experience supporting multi-site or geographically distributed data center platforms
• Prior experience building dashboards, executive reporting, and KPI visualization for operational leadership
• ITIL certification or equivalent practical service management experience