Role OverviewThe Title Representative supports OCCU's title operations by processing titles, researching title questions, coordinating lien releases, and serving members, dealers, vendors, and internal teams. This role ensures title documentation is accurate, timely, and compliant.
What You Will Do
Process incoming and outgoing vehicle titles accurately and efficiently, coordinate title releases, research and resolve title-related inquiries, and maintain electronic and paper title records.
Why It Might Be a Fit
Success in this position requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple priorities while maintaining accuracy. You will work closely with internal partners, members, dealers, and third-party organizations to resolve title-related requests and ensure a positive stakeholder experience.
Requirements
- Minimum of six months of experience as a Title Clerk and DMV processing or related experience
- Strong customer service skills and commitment to providing professional and courteous support
- Ability to manage multiple priorities and complete work accurately in a fast-paced environment
- Strong attention to detail and commitment to high-quality work
- Ability to independently research, analyze, and resolve title-related issues
- Effective written and verbal communication skills
- Strong organizational and time-management skills
- Ability to accurately document information and maintain records
- Ability to maintain confidentiality and adhere to privacy and compliance requirements
- Strong computer skills and ability to learn and use multiple systems and tracking tools
Benefits
- Low-cost medical, dental, and vision insurance
- 401(k) retirement plan with employer match
- Paid time off plus 13 paid holidays
- Tuition reimbursement for eligible education and training
- Company-paid long-term disability
- 40 hours of company-paid core time annually for full-time employees to participate in community volunteer opportunities
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