Veterans Service Officer

Requirements

• Counsels and assists veterans and/or their eligible family members to provide information on their entitlement to VA benefits.
• Prepares and submits benefits claims on behalf of veterans and/or their eligible family members to appropriate agencies.
• Establishes, maintains, and reviews the case files in terms of assistance needed and provided.
• Maintains and updates veteran information in various software programs and in the veteran’s files.
• Coordinates and disseminates information on County, State, Federal, and private veterans’ programs and benefits.
• Works in conjunction with State and Federal veteran offices and with local veterans’ organizations to assist veterans.
• Answers the phones, greets, and provides assistance/answers to inquiries and walk-in clients.
• Coordinates County and Federal burial applications.
• Coordinates and maintains schedules of veterans needing transportation and makes arrangements for volunteer drivers.
• Provides administrative assistance to the Director of Veterans Affairs.
• Follows and implements records management and archival guidelines for the department’s documents and publications.
• Develops content for the Veterans Affairs and associated websites, then coordinates updates with technical specialists.
• Maintains the office military museum.
• Attends various training events and meetings, as directed.
• Prepares a continuity plan for assigned responsibilities in the event of absence.