Role OverviewThe Client Service Representative is the connection point between clients, their pets, and the veterinary team. They welcome clients and pets, answer phones, schedule appointments, and manage client and patient records.
What You Will Do
The CSR will handle tasks such as checking clients in and out, processing payments, updating records, and communicating with clients and the medical team.
Why It Might Be a Fit
The ideal candidate is someone who loves animals, is friendly and professional, and can multitask in a fast-paced environment. They should be organized, pay attention to details, and be able to handle a chaotic environment.
Requirements
- Customer service experience (veterinary or healthcare experience is a major bonus)
- Ability to multitask without getting overwhelmed
- Organized and attention to detail
- Friendly, professional, and confident communication skills
- Ability to handle a fast-paced environment
- Comfortable talking about services, estimates, payments, and scheduling
- Team player willing to jump in wherever needed
- Empathy for pet parents
Benefits
- Competitive pay
- Benefits
- Opportunities to learn and grow
- Supportive team environment
- Adorable patients
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