Vice President-Customer Support

Cirrus
Any Location, MN
Category Customer Service
Job Description
The Vice President-Customer Support is an executive leader with full P&L responsibility for Cirrus Aircraft’s global customer support organization. This role defines and executes customer support strategy across ownership programs, mobile maintenance services, and the authorized service network, ensuring exceptional customer experiences, operational excellence, and sustainable growth throughout the aircraft lifecycle.

Requirements

  • Bachelor's degree in business administration, Aviation Management or a related field
  • 15 years’ experience in customer support, with at least 5 years in a leadership role
  • Demonstrated leadership ability in customer service teams and enhancing the customer experience
  • Experience in leading a geographically diverse and remote work force
  • Demonstrated experience in managing a business unit with independent P/L
  • Understanding of Business & General Aviation business practices, players, and industry norms
  • Experience operating within FAA regulations or other highly regulated industry
  • FAA Pilot License and/or general aviation flying experience (preferred)
  • FAA Airframe and Powerplant (A&P) certification (preferred)
  • Demonstrated experience in managing network of authorized service providers (preferred)
  • Demonstrated experience in developing and deploying technical training programs and content (preferred)
  • Experience leading multiple locations or remote work force (preferred)

Benefits

  • 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting after one year of employment
  • Employer-Paid Coverages: Group term life, short- and long-term disability insurance
  • Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
  • Free Health Tracking: With rewards for meeting health goals
  • Generous PTO: 100 + hours accrued within the first year
  • Employee Referral Bonus: For referring talented candidates
  • Career Development: Tuition reimbursement and professional growth opportunities
  • Exclusive Discounts: Access to partner and marketplace discounts
  • Community & Engagement: Company and employee clubs at various locations
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