Vice President Member Experience

ORNL Federal Credit Union
Oak Ridge, TN
Category Banking
Job Description
As a key member of the leadership team, the Vice President of Member Experience supports the advancement of a best-in-class, member-centric experience across ORNL Federal Credit Union.

Requirements

  • Seven or more years of progressive leadership experience in member/customer experience, financial services, or retail banking
  • Experience working cross-functionally to influence outcomes in a collaborative environment
  • Strong analytical skills with experience using feedback platforms (e.g., Qualtrics) to drive insights
  • Knowledge of journey mapping, service design, and continuous improvement practices
  • Demonstrated ability to support change initiatives within complex organizations

Benefits

  • 401k Matching
  • Retirement Plan
  • Generous Paid Time Off
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance
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