Vice President of Customer Success

Epikast
Boston, NY
Category Customer Service
Job Description
The Vice President of Customer Success will drive strategic client leadership and growth, establishing, leading, and growing relationships with top biopharma/healthcare clients, and building and scaling the Customer Success function and team.

Requirements

  • 10+ years of experience in customer success, account management, or client services
  • Significant experience in biopharma, life sciences services, or healthcare consulting
  • Executive presence and ability to engage C-suite stakeholders
  • Proven track record of managing enterprise client relationships
  • Experience scaling teams and processes in a growing organization
  • Strong commercial acumen with experience supporting revenue growth

Benefits

  • Competitive compensation package
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