Vice President of Retail Operations - US (Duty-Free)

The VP of Retail Operations – US Duty Free is responsible for developing, adopting, and translating the strategic vision of Avolta Destination 2027 into regional execution by developing and implementing commercial and operational plans that drive sales, spend per passenger growth, gross margin expansion, EBITDA performance, net working capital for cash flow optimization, and consistent operational and brand standards across their assigned geography.

What You Will Do

Owns the full scope of Duty Free retail operations across 20 US airports; accountable for the performance, commercial and standards, and results of all locations and the leaders responsible for them while ensuring full adoption and consistent execution of Avolta’s global operating model across the region.

Why It Might Be a Fit

Requires strong financial acumen, exceptional communication skills, and the ability to lead and hold accountable a retail operations organization, including area, boutique, and store-level leadership, while ensuring operational standards, performance expectations, and timely resolution of gaps.

Requirements

• Bachelor’s degree in a program related to the functional area
• 12+ years of experience in a leadership role or 12+ years of experience in a technical role
• 5+ years of travel retail Duty Free experience in a multi-brand luxury environment serving an international, culturally diverse clientele with elevated service expectations
• Working knowledge of customs, border, import/export, Duty Free, tax-exempt sales, bonded inventory, supply chain and distribution compliance, and related internal audit requirements
• Strong understanding of the regulatory landscape across Duty Free categories, including beauty, liquor, tobacco, confectionery, and luxury specialty goods, with knowledge of licensing, labeling, route-to-market, and applicable federal and state requirements.
• Understanding of ACDBE regulatory requirements and obligations

Benefits

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• 401 Retirement Plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee discounts across all company brands
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus