Vice President, Operations

The Vice President, Operations leads the Credit Union's non-lending operational organization, including Contact Center and Member Services, Branch Operations, Virtual Branch, Deposit Operations, Payments Operations, and Card Services. The Vice President is accountable for reliable day-to-day operations, strong member and employee experiences, sound controls, effective people leadership, and measurable operating performance.

What You Will Do

Lead Operational Performance, Contact Center and Member Services, Branch and Virtual Branch Operations, Deposit, Payments, and Card Operations, and drive Operational Excellence and Modernization.

Why It Might Be a Fit

The successful candidate will bring broad banking or credit union operating experience and the ability to improve performance through a practical combination of reengineered processes, clearer accountability, stronger management disciplines, data and analytics, and well-selected technology.

Requirements

• At least ten years of progressive leadership experience in banking, credit unions, payments, fintech, consumer financial services, or another complex regulated service environment.
• Broad operating experience across multiple banking or credit union functions, including a meaningful combination of contact centers or member services, branches or virtual service, deposit operations, payments, card services, or related back-office operations.
• Demonstrated success leading complex operational teams with accountability for service, productivity, quality, risk, controls, financial performance, and employee outcomes.
• Strong people leadership, coaching, talent development, workforce planning, succession, and change leadership capabilities.
• Experience evaluating organizational structures, staffing models, spans of control, roles, leadership capacity, and future capability needs.
• Strong understanding of operational risk, internal controls, regulatory compliance, vendor management, business continuity, and issue remediation within financial services.
• Ability to partner effectively with strategy, technology, risk, finance, people, lending, and member-experience leaders while maintaining clear operational ownership.
• Ability to lead through ambiguity, communicate with executive audiences, influence stakeholders, make timely decisions, and convert plans into sustained operating results.
• Bachelor’s degree in business, finance, operations, technology, engineering, or a related field, or equivalent relevant experience.

Benefits

• 401(k) and Employer Match
• Health, Vision, Dental and Life Insurance
• Annual Incentive/Bonus Program
• Tuition Reimbursement Program
• 11 Paid Holidays + Competitive PTO package
• Home & Consumer Loan Program (Discounted Rates)
• Professional development and training programs
• On-demand personal coaching resource
• Wellness Program (Discounted Gym Membership)