Role OverviewJoin Best Service Team (BST) as a Video Verification Specialist and help ensure a smooth, secure, and professional verification experience for clients all over the world. As a remote-first, international team, we help world-class brands deliver seamless customer experiences through a blend of cutting-edge expertise and genuine empathy.
What You Will Do
Conduct video verification sessions to confirm customer identity, guide customers through the verification process, review customer information, identify discrepancies, and ensure all verification activities meet company quality, security, and compliance standards.
Why It Might Be a Fit
The ideal candidate is detail-oriented, confident in communication, fluent in Russian and English, and has at least 1 year of experience in Customer Support or a similar customer-facing role. Previous experience in video verification, KYC, fraud prevention, or payment verification is a plus.
Requirements
- At least 1 year of experience in Customer Support or a similar customer-facing role
- Fluency in Russian (written and spoken)
- Intermediate (B1) or higher level of English (written and spoken)
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to follow established procedures
- Ability to make accurate decisions while working in a fast-paced environment
- Good multitasking, time management, and organizational skills
- Basic computer skills and confidence using multiple systems, chat, and email platforms simultaneously
Benefits
- Flexible Schedule
- Performance-Based Rewards
- Continuous Learning Opportunities
- Clear Path to Career Advancement
- Remote Work Flexibility
- Engaging and Innovative Products
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