VIP Customer Account Advisor

As a VIP Customer Account Advisor, you will be the primary point of contact for bet365's most valued customers, ensuring they receive exceptional service. You will build strong, long-term relationships with our customers, ensuring that every interaction is handled with care and professionalism. The role involves proactively identifying customer needs and tailoring your approach to ensure every interaction adds value and strengthens our relationship.

What You Will Do

Your main responsibilities will be to deliver premium service, manage multi-channel contact, problem solve and resolve queries, and maintain compliance and integrity. You will handle queries via phone, live chat, email, and web message to the highest possible standard, and use your initiative to provide effective, first-time resolutions.

Why It Might Be a Fit

We are looking for someone who understands that every interaction is an opportunity to enhance the customer experience and strengthen our brand. You will demonstrate a genuine passion for delivering a seamless, premium experience to our highest-value customers.

Requirements

• Attention to detail with the ability to analyse information and present in a clear and concise manner.
• A natural problem solver who enjoys assisting customers and sourcing the right resolution.
• Self-motivated and enthusiastic with the ability to work well in a busy, fast-paced environment.
• Excellent verbal and written communication skills.
• The ability to learn quickly and comfortable following processes and procedures to ensure accuracy.

Benefits

• Company funded healthcare
• 401(k) with Company match
• 33 paid days' off annually
• Bonus
• On-site fitness facilities
• More