VIP Lead Coordinator

Requirements

• Minimum 2 years of experience in luxury hospitality or high-level coordination.
• Proven ability to manage and multitask across Concierge, Spa, Excursions, and Food & Beverage requests.
• Strong proficiency in Excel and property management systems.
• Exceptional written and verbal communication skills.
• Demonstrated “lead by example” leadership style with the ability to coach and support other coordinators.
• Excellent problem-solving skills with confidence in independent decision-making.
• High attention to detail, particularly in white-glove luxury accommodation preparation.
• Previous Front Office, Concierge, or Guest Relations experience preferred.
• Ability to maintain confidentiality and foster trusted relationships with high-profile guests and Villa Owners.
• Strong organizational skills with the ability to manage complex service expectations.
• Technologically proficient with Microsoft Office, CRM systems, and property management software (e.g., Opera).

Benefits

• Medical, Dental, Vision, and other additional Health Benefits
• 401K Retirement Savings Plan with company match
• Employee Stock Purchase Plan
• Paid Time Off upon hire and 7 Observed Holidays
• Discounted Hyatt rooms upon hire and up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment