VIP Lead Coordinator

Hyatt
Any Location, HI
Category Customer Service
Job Description
The VIP Lead Coordinator serves as the primary point of contact for guests booked in our premium Villa and Residences, as well as any guests referred to the VIP team for an enhanced guest experience. This role supports pre-arrival coordination across Concierge, Spa, Restaurants, Beach Activities, Excursions, Amenities, and more, while also ensuring accommodations are properly prepared and guest preferences are executed.

Requirements

  • Serve as the lead point of contact for premier Villa guests and Owners
  • Independently handle guest recoveries and service challenges
  • Coordinate and organize pre-arrival details for Spa, Dining, Excursions, and special guest requests
  • Maintain oversight of arrival and departure schedules
  • Lead annual vendor pricing updates
  • Maintain professional communication with Villa Owners
  • Oversee the team’s daily progress
  • Monitor all guest-facing communication and villa setups
  • Collaborate cross-functionally with all departments

Benefits

  • Medical, Dental, Vision, and other additional Health Benefits
  • 401K Retirement Savings Plan with company match
  • Employee Stock Purchase Plan
  • Paid Time Off upon hire and 7 Observed Holidays
  • Discounted Hyatt rooms upon hire and up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment
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