VIP Relations Manager

Crescent Hotels & Resorts
Honolulu, HI
Category Operations
Job Description
Serve as the primary point of contact for condo owners, address inquiries, concerns, and service requests promptly and professionally, and oversee owner-related administrative tasks, including account management, billing, reporting, and compliance with governing documents.

Requirements

  • 2-3 years of experience in hotel operations
  • Proficiency in hotel management software
  • Excellent leadership and team management skills
  • Strong problem-solving abilities
  • Exceptional communication and interpersonal skills
  • Familiarity with local and international hotel regulations
  • High school diploma or equivalent
  • 2+ years of supervisory experience in a front office setting
  • Proficient in Microsoft Office Suite
  • Ability to work flexible hours, including nights and weekends
  • Strong attention to detail
  • Capable of multitasking in a fast-paced environment
  • Excellent customer service skills
  • Strong organizational skills

Benefits

  • Highly competitive compensation
  • An exceptional benefit plan for eligible associates & your family members
  • 401K matching program for eligible associates
  • Discounts with our Crescent managed properties in North America for you & your family members
  • Discounts at Marriott brand properties worldwide
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