VIP Support Coordinator - Full Time (Call Center LV)

Requirements

• Maintains high level of sales and service skills so as to meet department standards on Quality Assurance Monitor, Customer Survey/Feedback, Conversion, Cross Sell and other standards as determined by management.
• Follows department selling strategies including but not limited to, rate quoting, sales techniques and multi property and cross selling.
• Completes daily tasks such as but not limited to booking, changing, or canceling a reservation and cross-selling.
• Performs various daily tasks such as but not limited to verifying offers, booking, changing, canceling, cross-selling and comping special event and casino reservations.
• Must be able to perform all said functions for the Las Vegas Region.
• Prioritizes and handles multiple tasks
• Meets department punctuality, attendance and adherence guidelines.
• Meets department appearance guidelines.
• Safeguards guest confidentiality and privacy in accordance to company and department standards.
• Handles all incoming customer and host transactions promptly, efficiently, accurately and professionally.
• Clearly communicates and demonstrates enthusiastic service.
• Assists with special projects and/or additional duties as directed by a Supervisor.
• Follows supervisor/manager directions, special projects or additional duties and adhere to a schedule.
• Proficient in LMS, WINET, GSW, HET CMS, CLU, Scheduler and knowledge of: Golfswitch, Amenities, RSVIP/ProHost.
• Knowledgeable of all CET properties.