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VIP Support Specialist
ActioNet, Inc.
Washington, DC
Category
Customer Service
Apply for Job
Job Description
The VIP Support Specialist provides executive-level IT support to high-profile users, including Senior Executives, Political Appointees, and other designated VIP personnel within the Department of Treasury. This position demands a strong customer service orientation, exceptional communication skills, and technical proficiency across both Microsoft Windows and Apple macOS environments.
Requirements
U.S. Citizenship and ability to obtain and maintain a Public Trust Clearance.
5+ years of experience providing desktop or deskside support in a Windows enterprise environment.
Experience in a federal government or public sector IT environment.
Familiarity with VIP support protocols, executive communications, and protocol awareness.
Proven experience supporting C-level or senior executives in a high-pressure IT environment.
Proficiency with Microsoft Windows 10/11 and Apple macOS operating systems, along with Microsoft Office Suite and ServiceNow.
Strong working knowledge of iOS and mobile device management (MDM) tools.
Excellent interpersonal, communication, and organizational skills.
Ability to work independently and maintain professionalism under pressure.
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance
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