Role OverviewThe VIP & Upper Stories Host is responsible for creating memorable, personalized experiences for guests staying in Thompson Palm Springs Resort's exclusive Upper Stories accommodations, premium suites, and other VIP arrivals. Working closely with the VIP & Upper Stories Manager, this role serves as the primary point of contact for these guests, ensuring every stay is welcoming, seamless, and thoughtfully personalized.
What You Will Do
Welcome Upper Stories guests, suite guests, VIPs, repeat guests, and other special arrivals with a personalized arrival experience. Partner with the VIP & Upper Stories Manager to coordinate guest preferences, special requests, amenities, and personalized experiences before and during each stay.
Why It Might Be a Fit
The ideal candidate is a hospitality professional who enjoys building relationships, anticipating guest needs, and creating memorable moments through genuine service. They are organized, detail-oriented, and thrive in a fast-paced environment where collaboration and guest satisfaction are top priorities.
Requirements
- Two or more years of experience in hospitality, Front Office, Guest Relations, Concierge, VIP Services, or a related guest-facing role.
- Resort, lifestyle hotel, or boutique hotel experience preferred.
- Outstanding communication and interpersonal skills with a passion for creating positive guest experiences.
- Strong organizational skills with the ability to manage multiple priorities while maintaining attention to detail.
- Ability to anticipate guest needs and respond with thoughtful, personalized service.
- Professional demeanor and the ability to build rapport with a diverse range of guests.
- Experience with Hyatt systems or guest profile management preferred.
Benefits
- Health, Dental, Vision Insurance eligibility after 30 days of employment.
- 401k Retirement Savings Plan & Company Match
- Paid Parental Leave & Adoption Assistance Program
- Continued learning & development
- Employee Assistance Programs
- Paid Holidays
- Complementary Colleague Meals
- Free & Discounted Hotel Rooms at Hyatt Hotels around the World!
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