Role OverviewThe Virtual Branch Manager directs the operations of the virtual branch, setting the standard for a positive work environment and excellent Member service. The role requires effective leadership and coaching of the Virtual Branch team, ensuring effective communication and serving as a conduit to management with Member/employee issues.
What You Will Do
Assign and direct work of Consumer Lending Specialists, confer with Members as a loan officer, and analyze loan requests to make credit decisions based on established consumer lending guidelines.
Why It Might Be a Fit
The ideal candidate will have a positive attitude, a pleasant and professional demeanor, and the ability to work toward and attain established goals. Experience with credit union operation systems and banking platforms is a plus.
Requirements
- Minimum three to five years of related experience that includes leadership and/or supervisory experience
- Ability to effectively lead and communicate with the team
- Display a positive attitude as well as a pleasant and professional demeanor
- Demonstrate the ability to work toward and attain established goals
- Ability to manage multiple tasks in a fast-paced, technology-driven channel
- High understanding of deposit and consumer lending basics, as well as digital banking and member service practices
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