Virtual Patient Support Specialist

Lifelancer
Kansas City, KS
Category Customer Service
Job Description
You’re a proactive problem-solver and have the ability to make customers feel like your friend. Answer non-clinical related questions as well as triage adverse events and product complaints.

Requirements

  • Bachelor’s Degree highly preferred or 1+ year of healthcare call center experience.
  • 1+ years recent pharmaceutical or healthcare industry experience- e.g. Medical Assistant, Nurse’s Aide, EMT, health insurance company etc. is highly preferred.
  • Working knowledge of medical terminology
  • Case management experience
  • Solid written and verbal communication skills and listening skills.
  • Ability to type 40+ words per minute (wpm)
  • Efficient computer and data entry skills; ability to learn new systems and programs quickly.
  • Excellent attention to detail
  • Ability to prioritize and reprioritize workload depending on program needs.

Benefits

  • Competitive compensation package
  • Health benefits to include Medical, Dental and Vision
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
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