Virtual Patient Support Specialist

Lifelancer
Phoenix, AZ
Job Description
Job Title: Virtual Patient Support Specialist. Answer non-clinical related questions, triage adverse events and product complaints. Work in a fast-paced environment, rotating 8 hour shifts between 8am - 8pm EST.

Requirements

  • Complete follow-up for missing/updated information from stakeholders (patients, healthcare providers, pharmacies, etc.)
  • Ensure document/data processing, data corrections and all communication are documented accurately, concisely and in a timely manner
  • Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s)
  • Conduct pre and post call analysis of calls
  • Answer incoming calls and perform outgoing calls in professional manner following client guidelines and business rules
  • Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved

Benefits

  • Competitive compensation package
  • Health benefits to include Medical, Dental and Vision
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
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