Virtual Patient Support Specialist

Lifelancer
Oklahoma City, OK
Category Healthcare
Job Description
As a Virtual Patient Support Specialist, you will answer non-clinical related questions, triage adverse events and product complaints, and enter data into the CRM. The working hours are 11:30am - 8pm EST. You will also maintain a working knowledge of program guidelines, product or disease state for the assigned program(s).

Requirements

  • 1+ year of healthcare call center experience
  • 1+ year recent pharmaceutical or healthcare industry experience
  • Bachelor’s Degree highly preferred
  • Working knowledge of medical terminology
  • Case management experience
  • Solid written and verbal communication skills and listening skills.
  • Ability to type 40+ words per minute (wpm)
  • Efficient computer and data entry skills; ability to learn new systems and programs quickly.
  • Excellent attention to detail
  • Ability to prioritize and reprioritize workload depending on program needs.

Benefits

  • Competitive compensation package
  • Health benefits to include Medical, Dental and Vision
  • Company match 401k
  • Flexible paid time off (PTO)
  • Sick time
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