Virtual Patient Support Specialist

Lifelancer
Phoenix, AZ
Category Healthcare
Job Description
Virtual Patient Support Specialist responsible for answering non-clinical related questions, triaging adverse events, and product complaints. 8 hour shift rotates between 8am - 8pm EST. Maintains knowledge of program guidelines and product or disease state.

Requirements

  • Bachelor's Degree highly preferred or 1+ year of healthcare call center experience
  • 1+ years recent pharmaceutical or healthcare industry experience
  • Working knowledge of medical terminology
  • Case management experience
  • Solid written and verbal communication skills and listening skills
  • Ability to type 40+ words per minute (wpm)
  • Efficient computer and data entry skills
  • Excellent attention to detail
  • Ability to prioritize and reprioritize workload depending on program needs

Benefits

  • Health benefits to include Medical, Dental and Vision
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
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